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Help Centre

Welcome to the BorrowMe Help Centre!
Here, you can find step-by-step guides on how to lend and borrow items easily.
Whether you’re new or returning, this section will help you understand how to create listings, make requests, track statuses, and manage your items safely and confidently.

How to Borrow?

Follow these steps to borrow items from other users on BorrowMe:

  1. Browse or Search Items

    • Go to the Items page and explore the available listings.

    • You can use the search bar or filters (like category, location, or price) to find what you need.

  2. View Item Details

    • Click on an item to view its details, including description, availability period, and lender information.

  3. Submit Borrow Request

    • Click “Borrow Now” or “Request to Borrow.”

    • Fill in your borrowing period and any additional message for the lender.

  4. Wait for Approval

    • The lender will review your request.

    • You can track the status under your “My Requests” section (Pending / Approved / Rejected / Returned).

  5. Confirm & Collect

    • Once approved, follow the agreed collection or delivery method.

  6. Return & Leave a Review

    • Return the item on time.

    • Leave a rating and review to help future borrowers and maintain platform trust.

How to Lend?

Follow these steps to lend your items to other users on BorrowMe:

  1. List Your Item

    • Go to your profile and click “List an Item.”

    • Fill in the item name, category, description, condition, and upload clear photos.

  2. Set Availability & Fee

    • Choose the rental period and lending fee (if applicable).

    • Make sure your information is accurate to avoid misunderstandings.

  3. Submit for Approval

    • Your listing will go through an approval process to ensure quality and safety.

  4. Manage Requests

    • When a borrower requests your item, review their details and approve or reject the request.

  5. Confirm Handover

    • Arrange for item collection or delivery with the borrower once approved.

  6. Track & Receive Reviews

    • Monitor the borrowing progress under “My Lendings.”

    • After the item is returned, check the borrower’s review to maintain your credibility.

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